Frequently Asked Questions

Find answers to common questions about our cards and services

Cards & Products

Security & Safety

Fees & Pricing

International Use

Account Management

Still have questions?

Can't find the answer you're looking for? Our support team is here to help.

Frequently Asked Questions

Find answers to common questions about our cards and services

Cards & Products

Security & Safety

Fees & Pricing

International Use

Account Management

Still have questions?

Can't find the answer you're looking for? Our support team is here to help.

Frequently Asked Questions

Cards & Products

What types of cards do you offer?

How long does it take to receive a physical card?

Can I have multiple cards?

What currencies do your cards support?

Security & Safety

How secure are your cards?

What should I do if my card is lost or stolen?

Do you offer fraud protection?

How can I enable two-factor authentication?

Fees & Pricing

Are there any hidden fees?

What are the foreign transaction fees?

Are there ATM withdrawal fees?

Can I get a refund on my annual fee?

International Use

Can I use my card internationally?

What's the currency conversion rate?

Do I need to notify you before traveling?

Can I withdraw cash abroad?

Account Management

How do I sign up for an account?

Can I upgrade my card later?

How do I close my account?

Can I add family members to my account?

Still have questions?

Frequently Asked Questions

Cards & Products

What types of cards do you offer?

How long does it take to receive a physical card?

Can I have multiple cards?

What currencies do your cards support?

Security & Safety

How secure are your cards?

What should I do if my card is lost or stolen?

Do you offer fraud protection?

How can I enable two-factor authentication?

Fees & Pricing

Are there any hidden fees?

What are the foreign transaction fees?

Are there ATM withdrawal fees?

Can I get a refund on my annual fee?

International Use

Can I use my card internationally?

What's the currency conversion rate?

Do I need to notify you before traveling?

Can I withdraw cash abroad?

Account Management

How do I sign up for an account?

Can I upgrade my card later?

How do I close my account?

Can I add family members to my account?

Still have questions?